When people call a company’s customer support line, the response is typically an automated recording. At OnStar, a human advisor is mere seconds away with the simple push of a button.
OnStar’s industry-leading customer service was recently honored at the 2011 Stevie Awards for Sales and Customer Service, where OnStar was recognized for Customer Service Department of the Year in the Telecommunications category. The Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and working people worldwide.
“Our exceptional advisors and dedicated call center staff are a critical element that separate OnStar from our competitors and we’re proud to see them recognized,” said Terry Inch, director, subscriber services.” Our advisors are expertly trained specialists who are prepared to assist drivers in the most extreme situations.”
OnStar advisors are available 24 hours per day, seven days a week, 365 days a year and respond to more than 100,000 customer requests daily. Advisors deliver over 2 million turn-by-turn routes monthly, OnStar’s most requested service.
Since its launch, OnStar has performed more than 346 million subscriber interactions assisting in countless emergency situations, including childbirth, rescues from remote locations and directed hundreds of thousands of drivers to safety during hurricanes and severe storms.
OnStar advisors respond to more than 20,000 emergency situations a month, where customers receive priority connection to specially trained Advisors prepared for emergencies and to stay on the line until help arrives.
“When life happens on the road, subscribers have a human connection offering immediate, knowledgeable and personalized attention — better than any automated system,” said Inch. “We will continue to apply the lessons learned over our 15-year history to continually evolve and improve our services.”
Through May 31, anyone with a digital OnStar-equipped vehicle – regardless of whether they are a current OnStar customer – can enter OnStar’s Push On sweepstakes by pushing the blue OnStar button in their vehicle. Ten people will win a new OnStar-equipped Chevrolet, Buick, GMC or Cadillac vehicle of their choice.