Tag Archives: OnStar

Connected Families Can Rely on OnStar

OnStar will soon offer customers Family Link, a new service that will allow subscribers to stay connected to their loved ones when driving an OnStar-equipped vehicle.

Connected Families Can Rely on OnStar

Connected Families Can Rely on OnStar

Family Link is an optional service that includes two key features:

  • Vehicle Locate: Subscribers can log onto the Family Link website to view a map with the vehicle’s location at any time.
  • Vehicle Location Alert: Subscribers can set up email or text message notifications to let them know the location of their vehicle. They can choose the day, time and frequency of the alerts.

Family Link is OnStar’s first a la carte service. Subscribers can add it to any existing OnStar package for $3.99 per month.

Connected Families Can Rely on OnStar

Connected Families Can Rely on OnStar

“We’re very excited that OnStar is offering this service to families in our community,” said Michael Maguire, President for Bob Maguire Chevrolet. “OnStar has been offering our customers peace of mind on the road for years, and Family Link will only help strengthen that feeling of security.”

Family Link begins a phased launch in mid-April with select subscribers invited to sign up. More subscribers will receive an invitation in June. The service will roll out to all U.S. subscribers – including those in New Jersey – throughout the year.

Connected Families Can Rely on OnStar

Connected Families Can Rely on OnStar

“For more than 16 years, OnStar has developed and enhanced our service by listening to our customers,” said OnStar Vice President of Subscriber Services Joanne Finnorn. “They tell us how they use technology and what they want it to do. Last year, we had more than 4,500 subscribers test the Family Link service and they told us it provides them peace of mind by staying connected to their family when they’re on the road.”

Access to the Family Link website requires an OnStar user name and password. Only the subscriber with access can locate a vehicle or request alerts.

Connected Families Can Rely on OnStar

Connected Families Can Rely on OnStar

To use Vehicle Locate, subscribers log onto the Family Link website and navigate to the Vehicles tab and click on Locate. Once the vehicle has been located, the vehicle’s icon will be shown on the map.  Additional location details can be seen by hovering over the vehicle.

To set up a Location Alert, subscribers log on to the Family Link website and navigate to the Alerts tab and click on Add Alert. The subscriber can request the day of week and time to receive an alert, as well as notification preference: text, email or both. Location Alerts will include the address the vehicle is near as well as the date and time.

OnStar Wins Premier Business Award for Customer Service

When people call a company’s customer support line, the response is typically an automated recording. At OnStar, a human advisor is mere seconds away with the simple push of a button.

OnStar Wins Premier Business Award for Customer Service

OnStar Wins Premier Business Award for Customer Service

OnStar’s industry-leading customer service was recently honored at the 2011 Stevie Awards for Sales and Customer Service, where OnStar was recognized for Customer Service Department of the Year in the Telecommunications category. The Stevie Awards were created to honor and generate public recognition of the achievements and positive contributions of organizations and working people worldwide.

“Our exceptional advisors and dedicated call center staff are a critical element that separate OnStar from our competitors and we’re proud to see them recognized,” said Terry Inch, director, subscriber services.” Our advisors are expertly trained specialists who are prepared to assist drivers in the most extreme situations.”

OnStar Wins Premier Business Award for Customer Service

OnStar Wins Premier Business Award for Customer Service

OnStar advisors are available 24 hours per day, seven days a week, 365 days a year and respond to more than 100,000 customer requests daily. Advisors deliver over 2 million turn-by-turn routes monthly, OnStar’s most requested service.

Since its launch, OnStar has performed more than 346 million subscriber interactions assisting in countless emergency situations, including childbirth, rescues from remote locations and directed hundreds of thousands of drivers to safety during hurricanes and severe storms.

OnStar advisors respond to more than 20,000 emergency situations a month, where customers receive priority connection to specially trained Advisors prepared for emergencies and to stay on the line until help arrives.

OnStar Wins Premier Business Award for Customer Service

OnStar Wins Premier Business Award for Customer Service

“When life happens on the road, subscribers have a human connection offering immediate, knowledgeable and personalized attention — better than any automated system,” said Inch. “We will continue to apply the lessons learned over our 15-year history to continually evolve and improve our services.”

Through May 31, anyone with a digital OnStar-equipped vehicle – regardless of whether they are a current OnStar customer – can enter OnStar’s Push On sweepstakes by pushing the blue OnStar button in their vehicle. Ten people will win a new OnStar-equipped Chevrolet, Buick, GMC or Cadillac vehicle of their choice.

GM Reveals 2010 Chevrolet Equinox

GM has recently debuted the 2010 Chevrolet Equinox compact crossover that was planned to debut at the Detroit Auto Show. The new engine, a 182 horsepower 2.4L direct-injection engine, is expected to deliver a best-in-segment highway fuel economy of 30MPG, which is a 25% improvement over the previous model. A 3.0L V6 engine will also be available with the direct-injection technology, and is expected to receive 25MPG highway and 18MPG city. The exterior has a new design inspired by the Chevrolet Malibu and the Chevrolet Traverse. While the interior features a number of storage bins. Safety features include six-airbags, disc brakes with StabiliTrak electronic stability control, OnStar and XM Satellite Radio.

GM Reveals 2010 Chevrolet Equinox

GM has recently debuted the 2010 Chevrolet Equinox compact crossover that was planned to debut at the Detroit Auto Show. The new engine, a 182 horsepower 2.4L direct-injection engine, is expected to deliver a best-in-segment highway fuel economy of 30MPG, which is a 25% improvement over the previous model. A 3.0L V6 engine will also be available with the direct-injection technology, and is expected to receive 25MPG highway and 18MPG city. The exterior has a new design inspired by the Chevrolet Malibu and the Chevrolet Traverse. While the interior features a number of storage bins. Safety features include six-airbags, disc brakes with StabiliTrak electronic stability control, OnStar and XM Satellite Radio.

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